Terms of Purchase

1. About Irrbloss Miniature
The company is based in KARLSTAD. The company’s postal address is Karlsgrundsvägen 6, 65350 KARLSTAD. If you wish to contact us, please send an email to [email protected] with your issue and contact details, and we will get back to you shortly.

2. Ordering
 Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all information about the products, price, billing, and delivery address. If there is any mistake in the order confirmation, you must immediately contact us by email at [email protected].

3. Delivery
Our normal delivery times are 1-7 days. NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
If delays in delivery occur (without prior notice of extended delivery time), you should contact us at the email address: [email protected].

4. Prices
All prices in the store are stated in SEK, and all prices include 25% VAT.
We reserve the right to change prices due to price changes from suppliers, printing errors in the price list, or inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of Withdrawal
 When purchasing goods on the website, you as a customer have a 14-day right of withdrawal starting from the day you receive an item you have ordered.

5.1 Using Your Right of Withdrawal:
You must notify us that you wish to withdraw your purchase. The notification should be sent to us at [email protected]. Your message must clearly state your name, address, email address, order number, and which items the return concerns. You must return the products to us immediately and no later than 14 days after the withdrawal notice. You are responsible for return shipping, delivery, and the condition of the products upon return. Products should be sent well-packaged and in the original packaging. For the refund amount, we reserve the right to deduct an amount corresponding to the depreciation in value compared to the original value of the product if it has been used or damaged.

5.2 The Right of Withdrawal Does Not Apply To:

-  Products that, for health or hygiene reasons, have been sealed (sealed) and where the seal has been broken by you.

-  Products that are in the form of sealed sound or video recordings, and where the seal has been broken by you.

-  Specially made products that have been customized for you or have a clear personal touch according to your wishes.

-  Services that have been fully performed and where you have expressly consented to the service beginning without the right of withdrawal.

-  Goods that can quickly deteriorate, such as food.

-  Single issues of newspapers or magazines.
   For more about the statutory right of withdrawal, see here.

6. Complaints and Issues
We inspect all products before they are shipped to you. If the product is damaged or incorrectly dispatched when it arrives, we will, in accordance with applicable consumer protection laws, fix the issue free of charge. You must always contact us for approval before returning a defective item. The complaint must be made immediately after the defect is discovered.

6.1 How to Proceed with a Complaint:
Any defects or issues should always be reported to [email protected] where you provide your name, address, email address, order number, and a description of the defect. If we cannot fix the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We will cover return shipping for approved complaints. We reserve the right to deny a complaint if it is found that the product is not defective according to applicable consumer protection laws. In the case of complaints, we follow guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability
We are not liable for indirect damages that may occur due to the product. We accept no responsibility for delays/errors due to circumstances beyond the company’s control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, reduced or missing delivery from suppliers. Furthermore, we accept no responsibility for any changes to products/product characteristics made by the respective supplier or other factors outside of our control.

8. Product Information
We reserve the right for any printing errors on this website, as well as for products being sold out. We do not guarantee that the images accurately represent the appearance of the products, as color variations may occur depending on the screen, photo quality, and resolution. We always try to present the products as accurately as possible.

9. Information about Cookies
Under the Electronic Information Act, visitors to a website must be informed that cookies are used. Information in the cookie can be used to track a user’s browsing activity. A cookie is a small text file that the website you visit requests to save on your computer to enable various functions. It is possible to set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority's website.

10. Personal Data
By shopping at Irrbloss Miniature, you accept our privacy policy and our processing of your personal data. We value your privacy and only collect necessary information to process your order. We never sell or share your information with third parties without a legal basis.
Irrbloss Miniature is responsible for processing the personal data you provide as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers — to tailor marketing to your individual needs.
Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is Personal Data?
Personal data is any information that can directly or indirectly be attributed to a physical person.

10.2 What Data Do We Store?
To handle your order and answer any questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data will be stored as long as we have a legal basis to process it, such as fulfilling our agreement with you or complying with legal obligations, for example, under accounting laws.

10.3 Legal Basis
 In connection with a purchase, your personal data is processed to fulfill the contract with you.
 Marketing, campaigns, and similar mailings occur based on your consent.

10.4 What Data is Shared and for What Purpose?

10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The stored information includes first and last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is stored with the payment provider. This information is saved to process the purchase and protect both parties against fraud.
The payment providers we use are: Swish, PayPal, Credit Cards.

10.4.2 Shipping Company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. Information shared with the shipping company includes your first and last name, as well as address details for delivery. Your email address and/or mobile number may also be shared for notifications. The shipping company we cooperate with is: PostNord.

10.5 Right to Access
You have the right to request an extract of all information we hold about you. The extract will be provided electronically in a readable format.

10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 Right to Erasure
You can request that the data we hold about you be deleted at any time. There are few exceptions to the right of erasure, such as when the data must be retained to fulfill a legal obligation (e.g., under accounting laws).

10.8 Data Protection Officer
Irrbloss Miniature is responsible for storing and processing personal data in the web store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

We use a Swedish platform, Quickbutik, operated by Quickbutik AB with its headquarters in Helsingborg.

11. Changes to the Terms and Conditions
 We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The modified terms are considered accepted in connection with an order or a visit to the website.